The help center is a friendly website full of help articles, all in one place. It is here to help you find answers on your own, any time you like. Here is how to make the most of it.
Browse by topic
Articles are sorted into collections, so related topics live together. Think of each collection as a folder for one part of the product or service.
Open the help center and you will see the collections listed out.
Pick the one that sounds closest to what you need.
From there, choose the article that matches your question.
This is a great way to explore when you are not quite sure what to search for yet.
Search by typing your question
In a hurry? Just type your question into the search box, the way you would ask a person.
Try something like “How do I reset my password?”
Matching articles appear as you type.
Click any result to read the full article.
You do not need to use special words or exact phrases. Plain, everyday language works best.
Follow links to related articles
Once you open an article, you will often find links to other articles nearby. These point you to topics that go hand in hand with what you are reading.
If your first article almost answers your question but not quite, those related links are a good next step.
The same answers, wherever you ask
You may also see a chat bubble on the website. The helpful answers it gives come from these very same articles. So whether you read here in the help center or ask the chat bubble, you are getting the same trusted information.
A quick example
Say you want to change the email address on your account:
Open the help center.
Search for “change my email” or browse the account collection.
Open the article that matches and follow the steps.
If you spot a related link like “Update your contact details,” click it for more.
That is all there is to it. Browse, search, and follow the links, and you will usually find what you need in just a few moments.