Here are the everyday words you will see around airys, each explained in a sentence or two. No special background needed.
The basics
Conversation: One chat a visitor has with the chat bubble, from their first message to their last. Think of it as a single back-and-forth session.
Ticket: A tracked support item, with transcript, citations, and confidence attached, that the AI opens inside a conversation when it can't confidently resolve something, for your team to pick up.
Article: A help page you write. airys uses your articles to answer your customers, and it always shows which one an answer came from.
Collection: A folder that keeps related articles together, so everything stays tidy and easy to find.
People
Contact: A person who has talked to you. Each contact gathers what you know about them in one place.
Company: An organization a contact belongs to, so you can see everyone from the same business together.
Getting smarter over time
Learning: Something airys picked up from past chats so it gives a better answer the next time a similar question comes up.
A quick example
A visitor opens the chat bubble and asks about refunds. That's one conversation. airys answers from your "How refunds work" article — which lives in your "Billing" collection — and cites it in the reply. The visitor is now a contact, and if they work at Acme Inc., that's their company. If the question gets tricky and the visitor needs a human, airys opens a ticket inside that conversation for your team — the conversation keeps running; the ticket is its own item. When the conversation wraps up, airys may extract what it learned into a learning, so the next customer gets an even smoother answer.